A digital workforce that frees your team to focus on customers.
DiamondSoft Technology (DST) works alongside your team to design, build, and maintain workforce assistants that capture requests, route work, follow up, and surface what's stuck. You always stay in control, and nothing falls through the cracks.
Sound familiar?
Requests live in inboxes
Work comes in through email, voicemail, texts, and forms. It stays scattered until someone remembers to check.
Follow-up depends on memory
Things get done when someone thinks to ask. When they don't, work stalls.
Ownership is unclear
"I thought you were handling that" is a regular conversation.
The owner is the safety net
You're constantly checking in to make sure nothing's been dropped.
It's not a people problem. It's a systems problem. And the solution isn't more effort. It's making work reliable.
What reliable looks like
Your digital workforce handles the work. You stay in control.
Every request captured
Work comes in through email, calls, texts, forms. Your workforce brings it together, extracts what matters, and makes sure nothing gets lost.
Clear ownership from the start
Every request gets assigned to the right person with the context they need. No more "I thought you were handling that."
Problems surface early
Stuck work gets flagged before it becomes a client complaint. You see what needs attention without having to chase it down.
Visibility without the burden
You always know what's in progress, what's done, and what's at risk. And you're not the one checking on everything.
Example: A service request arrives by email. Your workforce captures it, extracts the key details, and routes it to the right person. Progress is tracked automatically. If it stalls, it gets flagged before the customer has to follow up.
Meet your digital workforce
Assistants that work alongside your team, handling complex busywork while you stay in control.
Intake & Routing
Capture requests from email, voicemail, forms, and texts. Classify what's needed, extract key details, and route to the right person with context. Work starts clean and nothing gets lost.
Review & Compliance
Check submissions for completeness and alignment with your process. Flag gaps, request missing information, and surface what needs attention. Your team isn't chasing details.
Knowledge & Process
Turn institutional knowledge into consistent support. Answer internal questions, suggest next steps, draft responses. Aligned to how your team actually works.
How we work
Clarity first. Careful implementation. Ongoing partnership.
Discover
Map how work moves today, identify where things break down, and define what success looks like.
Design
Create a straightforward system with clear ownership, routing logic, escalation paths, and checkpoints where you stay in control.
Implement
Build your workforce assistants, integrate with your existing tools, pilot with real work, then expand.
Maintain & Expand
Monitor outcomes, tune behavior, and grow coverage as your business evolves. We stay involved.
Why DST
Partner, not vendor
We work alongside your team, design for your constraints, and stay accountable to outcomes, not just deliverables.
You stay in control
Your team owns decisions, approvals, and customer relationships. Your digital workforce handles the busywork and keeps everything visible.
A living workforce
Your business changes. We stay involved: monitoring, tuning, and expanding coverage so your workforce stays aligned with how work actually runs.
Built for service-driven businesses
We work with organizations where requests, follow-up, and handoffs drive daily operations.
Insurance Agencies
- · Route policy change requests to the right person
- · Track certificate requests through completion
- · Automate renewal follow-up and document collection
Accounting & Bookkeeping
- · Intake client documents and flag what's missing
- · Route requests by complexity or client type
- · Track deliverables across clients during busy season
Home Services
- · Capture service requests from calls, texts, and forms
- · Route jobs based on skill, location, or availability
- · Automate confirmations and follow-up
Property Management
- · Centralize tenant maintenance requests
- · Route work orders to vendors and track completion
- · Surface overdue inspections and compliance tasks
Ready to stop chasing work?
Tell us what's falling through the cracks. We'll show you what reliable looks like for your business.
Talk to DST